Returns & Exchanges
At Kolo, we want your home to be your sanctuary, which is why we offer a 30-day return policy on all our premium home goods. If your new decor or furniture doesn't perfectly fit your space, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing